ISIS Insurance and Claims Administration Services (Partner in charge Matthew Brooker)
Liability Claims Administration Services Receipt of new claim/incident notifications Entry onto IT systems Policy interpretation and verification New claims triage Acknowledgement to all parties including third party solicitors Overview of claims handling and approval of tactics Review and validation of reports where investigation required Approval of Reserves Authorisation of settlement offers Pre-renewal issue of Claims Experiences Aggregate monitoring
Claims Audits
Review adherence to Service Level Agreements Measurement of KPI /compliance targets and attainment Review of attainment of CPR/MOJ timescales Reserve and settlement reviews Quality and effectiveness assessments Monitoring of data accuracy Monitoring of financial controls Bespoke audit reporting System and Procedure Reviews/Health checks
Analysis of existing procedures Error or exception reporting to principal Updating and improving processes and procedures Creation of procedure documentation and manuals Liability Risk Reviews
On site liability surveys Identification of physical and moral hazards Review of accident history including trend analysis Industry specific review of potential future risk Review of reporting procedures Bespoke reporting to principals Work alongside risk managers and property surveyors Legal Audits
Unique service to audit solicitors' pre and post litigation files Review adherence to Service Level Agreements Review adherence to Law Society Rules and Regulations Quality and effectiveness assessment "Value for money" assessment Bespoke reporting Account Administration
Set up meetings Account monitoring including aggregate erosion Agreement of bespoke Service Level Agreements (SLAs) Documentation of SLA Account monitoring Account " troubleshooting" |